LG Refrigerator Class Action Settlement It has been reported that the LG refrigerator class action has been settled for $1.5 million. Anyway, I've been diligent in making calls and following up with them and that means I've spent hours upon hours on the phone with LG's customer service which is time I don't have! About a week ago (after 3wks with no refrigerator and lots of research) I bought a whirlpool french door refrigerator and while it had quirks, I had hopes it'd last. I submitted a BBB claim, and the response I get is black-and-white: “Upon reviewing your file we have come to the conclusion that both the CSR and the supervisor have advised you correctly. Both parties have agreed to this Settlement and the terms of the Settlement are summarized in the. It's ridiculous that I speak to a different person each and every time. LG denies Plaintiffs’ claims. Cookies help us deliver our Services. The LG refrigerator class action settlement will provide Class Members reimbursement of all out-of-pocket expenses they paid for parts and labor to repair the light issue for 10 years from the date of the original retail purchase of the refrigerator. The settlement applies to owners of certain LG refrigerators manufactured between January 1, 2014 and December 31, 2017. I have to fill in the blanks each and every time and yes they make notes but it's obvious to me that there isn't a reasonable process to get any action out of LG. You can write to the Court about why you like or do not like the Settlement, and you may also choose to attend the Final Approval Hearing on December 15, 2020 at which time the Court will decide whether to grant final approval of the Settlement, with or without your own attorney. Reddit. LG Refrigerator Settlement Details. Attn: Claim Administration What If My LG Refrigerator Experiences No-Cooling Events In The Future? Proof may include receipts, invoices, photographs, payment card records, inspection records, insurance records, or other reasonable documentary proof. I sell and own an LG fridge with a linear compressor. I've had the service tech out now for the 6th time and they are still trying to repair it. Consumers claim the refrigerators have a defective compressor, which makes them “prone to repeated cooling breakdowns.” Click here to see if your refrigerator model is part of the class action lawsuit settlement. Not every customer service experience will be a positive one. As I love the innovations coming out of Korea. We are re-doing our small kitchen and are set to have an LG refrigerator, stove, and dishwasher delivered from PC Richard & Son. You've come to the right place! The settlement covers 31 models. This is the case for a lot of companies. Yes It's a shame that someone spends 2000+ on a fridge and it dies in 3 years. Need to fix your stove, cook-top, oven, refrigerator, washer or dryer? Plaintiffs in the LG refrigerator class action lawsuit claimed that their appliances were defective due to a cooling defect which caused refrigerator failure. While I believe they should be held accountable for their frenchdoors going out within 5 years due to a faulty compressor, this doesn't happen any more than any other brand. If you sell or service appliances, I encourage you to support reddit and buy some ads. If your LG Refrigerator … After-all didn't warranty work guarantee payment? Notice of Proposed Class Action Settlement. This is a bit ridiculous. The Final Approval Hearing is currently scheduled for 3:00 P.M. on December 15, 2020.The date and time of the Final Approval Hearing is subject to modification by the Court so check back here for updates. It's actually less common than several. Their supervisor, also from the Philippines. I would argue it's also up to the consumer to understand what a warranty covers. According to reports, the LG refrigerator class action settlement will benefit the consumers who bought a covered LG refrigerator from an authorized retailer between Jan. 1, 2014, and Dec. 31, 2017. With the freezer on the left and the refrigerator on the right, the LG side-by-side refrigerator range makes it easier to grab either frozen or refrigerated foods. For all the LG refrigerator owners out there, there is a class action lawsuit in Illinois for faulty compressors in LG refrigerators. I can't think of any industry where this is okay.... LG is ignoring the problem and turning a blind eye. By Courtney Coren. The term “No-Cooling Event” in this Notice of Proposed Class Action Settlement means any event when your LG Refrigerator failed to maintain temperature levels necessary to preserve food, beverages, medicine, or other perishables. Click here to download a claim form. FOR PAST AND FUTURE NO-COOLING EVENTS. A bigger issue is manufacturers lack of interest in producing quality refrigerators in general that can actually last longer than 10 years with some maintenance. Click here to download a claim form. People usually won't take the time to leave good customer service reviews. LG Refrigerator Class Action Lawsuit Mostly Upheld, Partially Dismissed. You can support your Claim Form with only a statement under oath (in which case you will receive. ; or (c) by U.S. Mail sent to the following address: LG Fridge Settlement c/o Administrator, 1650 Arch Street, Suite 2210, Philadelphia, PA 19103. The tech is out there again today looking for ways to repair it with LG's master tech on the phone to ensure he is doing it correctly... Come on LG this is maddening! I have four appliances from LG, three of which are working flawlessly (so far), and three LG phones. Share. Telephone: 1-800-243-0000, ENHANCED CUSTOMER CARE PROGRAM I'm at 4 months now working with LG to repair or compensate me for my LG refrigerator and I've been very diligent about keeping notes. https://www.tmj4.com/news/local-news/class-action-lawsuit-filed-against-lg-for-faulty-fridge-compressors, https://www.linkedin.com/company/lg-electronics/. When I bought the fridge, I trusted that it would do its job and keep my food from spoiling. She hasn’t been able to use her nearly $3,000 LG refrigerator for the past three months. PAYMENTS FOR FUTURE NO-COOLING EVENTS. Huntsville, AL 35824 Which sucks…. 0 Shares. $50 for one or more unsuccessful repairs; $100 for out-of-pocket labor costs for repairs; $50 for repairs that were delayed by at least 10 days; and, Up to $250 for property loss (such as food/beverage spoilage or other damages). If You Own an LG Refrigerator, Your Rights May Be Affected by a Class Action Settlement. WHAT CASH BENEFITS DOES THE LG REFRIGERATOR CLASS ACTION SETTLEMENT PROVIDE FOR PAST NO-COOLING EVENTS? And there's no one to hear us. We have not finalized it yet, but the total cost is about $3500 including taxes and 5 year Extended Warranties (through PC Richard) for the fridge and dishwasher. And because our fridges’ Slim SpacePlus™ icemaker is completely housed in the refrigerator door, you’ll have more shelf space to store items and find them quickly. CHICAGO (WLS) -- If you own an LG refrigerator, you could be entitled to part of a class-action settlement. Side by Side Fridges. I've suggested that they can offer a good-faith service and waive the labor fees as the part is covered under warranty, or to reimburse me, at least in part, for the food that spoiled due to this manufacturing defect. In addition, the following measures will be implemented and shall exist for a period of at least three (3) years and will be effective during the extended warranty period for any Settlement Class Member: creating and maintaining a dedicated customer care team to address No-Cooling Events experienced by Settlement Class Members on a timely and expedited basis, with live operator support during regular business hours, sufficient to handle call volume without unreasonable delay. In hopes to escalate this further, I was looking up LG on LinkedIn with the intent on connecting with a local corporate employee so that I can get heard, but what I found is eye-opening. My first eye opener experience with this whole process was that not one appliance repair company would come out to work on my LG refrigerator for warranty work. Under the Settlement, owners of LG Refrigerators may submit claims for cash payments for past No-Cooling Events. I followed up a couple of times trying to see where my claim was and of finally in January this year my family couldn't live without a refrigerator any longer. I have an LG french door fridge with ice maker in the freezer, no water. If your LG Refrigerator experienced a No-Cooling Event, you can receive cash payments under the Settlement if (a) you paid for parts or labor to have your refrigerator repaired; (b) had unsuccessful repairs; (c) had delayed repairs; (d) suffered property loss or property damage including the value of any spoiled food, beverages, medicine, or other perishables, or damage to property; and/or (e) replaced your LG Refrigerator after a No-Cooling Event. After reading some reviews on LG refrigerators, I keep seeing that they are known faulty … LG will not be changing the offer.” There’s piling documentation from LG North America customers that there’s a problem with the brand’s compressors, but the company refuses to acknowledge this. The LG refrigerator class action settlement benefits individuals who purchased a covered LG refrigerator from an authorized retailer between Jan. 1, 2014 and Dec. 31, 2017. If you opt out, you will not be bound by the terms of the Settlement, but you will also not be entitled to submit a claim for benefits from the Settlement. Six years later in Bentley v. LG Electronics U.S.A. Inc., Kenmore refrigerators were facing legal action again but have recently reached a proposed settlement. I'm at 4 months now working with LG to repair or compensate me for my LG refrigerator and I've been very diligent about keeping notes. Their one rate feature where you pay "in canada" $270 per repair from year 2-7 no matter what is wrong or how much it costs to fix it. “One night we were sitting here and the compressor failed. A Claim based upon your replacement of your LG Refrigerator after a No-Cooling Event must be supported by proof. Settlement Class members can submit a claim form until January 11, 2021 and may be eligible for a cash payment if their LG refrigerator stopped cooling within … See the range. Email. enhancing LG Customer Care to provide Settlement Class Members that experience multiple No-Cooling Events during the warranty period as extended by the Settlement Agreement, payments as set forth in the schedule below, subject to LG’s verification that the cause was not the result of a Non-LG Cause. I had a french door LG refrigerator for 6-7 years, and the motherboard and compressor grenaded and they literally could not get replacement compressor. That settlement, however, does not include the compressors identified in this current class action lawsuit, plaintiffs said. MAIL: LG Fridge Settlement c/o Administrator 1650 Arch Street, Suite 2210 Philadelphia, PA 19103 PHONE: (855) 918-4661 (Live operators are available between 9 am and 5 pm CT) EMAIL: Info@LGFridgeSettlement.com Feel free to post your questions, comments or complaints! LG Electronics has reached a settlement deal for a LG refrigerator class action lawsuit to resolve claims that the company’s refrigerators stopped cooling due to a compressor defect. This is across the board. Thinking about buying a new one? LG has agreed to pay substantial cash payments to Settlement Class Members who experienced one or more No-Cooling Events as described below, but to receive a payment, you must submit a Claim Form on or before February 5, 2021. Please see this article for more information: https://www.tmj4.com/news/local-news/class-action-lawsuit-filed-against-lg-for-faulty-fridge-compressors. REGARDLESS OF WHETHER OR WHEN THEIR WARRANTY EXPIRED. “The settlement resolves a pending lawsuit about alleged refrigerator cooling issues,” says John Taylor, senior vice president of LG Electronics USA. You are a Settlement Class Member if you are a U.S. resident and purchased from an authorized retailer (other than for resale) a Covered Model of LG Refrigerator manufactured between January 1, 2014 and December 31, 2017. FILE YOUR CLAIM HERE . The motion is under consideration for approval in New Jersey court. My <5 year old fridge died due to a faulty compressor, and I had to discard about $400 in spoiled food (we buy in bulk and stock up, primarily seafood and meats). Furthermore, they should do better to address these compressor issues plaguing fridges. The settlement covers 31 models. I have a journal tracking the entire process which includes dates, names of people I've talked to and the conversations we had along with what I should expect next. If you sell or service appliances, I encourage you to support reddit and buy some ads. Press question mark to learn the rest of the keyboard shortcuts. Plaintiffs allege that LG knew about the defect but kept selling the LG Refrigerators and provided inadequate warranty and repair service. The defected (and it is defected) compressor resulted in my having to toss out the food that spoiled. Property Loss will be reimbursed up to $3,500, upon submission of reasonable proof. But it should. Please note that payments will be made only if the Court grants final approval and the Settlement becomes effective. I'd have to agree with you. You've come to the right place! Even if we were to work under the assumption that their failure rate is no more than their competitors’, they are doing very little to improve the situation with their customers. LG Offers Reimbursement for Refrigerator Repairs, Lost Food NBC 7 Responds looked at our history of cases with LG refrigerators and the new settlement\ Anyhow, in speaking with LG, every single interaction with the brand has been with an overseas employee. I believe I've been more than patient. I didn't understand. What If My LG Refrigerator Experienced No-Cooling Events In The Past? At this point, for any future appliance purchases, I have become more inclined to consider North American brands instead. September 8, 2020 – Settlement Website Is Live The class action lawsuit detailed on this page has been settled. 201 James Record Rd. I was told after 3 failed repairs it would be deemed unrepairable and my claim would be processed for reimbursement or replacement. To utilize this live operator support, call or email: increasing the number of LG-employed repair technicians (which has more than doubled since 2019), and using commercially reasonable best efforts to maintain an adequate service network, expand its nationwide coverage, and ensure that LG meets or exceeds industry standards for responding to requests for warranty service; creating and maintaining a new program designed to provide incentives for faster repair service without sacrificing quality of repair, including a commitment that LG will undertake commercially reasonable best efforts to ensure that a LG-employed repair technician or an Authorized Repair Service Provider, as available, arrives at a Settlement Class Member’s home as quickly as is practicable. TAMPA, Fla. — Appliance giant LG has agreed to settle a multi-million dollar class action lawsuit over refrigerator defect claims. A California federal judge has upheld parts of a class action lawsuit against LG Electronics USA Inc. alleging that refrigerators made by the company came … They've since extended and improved warranties on their linear compressors. Pursuant to Paragraph A.1.u of the Settlement Agreement, Settlement Class Members that experience a No-Cooling Event during the warranty period as extended by the Settlement Agreement shall receive payments under the following categories, subject to LG’s verification that the cause was not the result of a Non-LG Cause: Settlement Class Members who experience three (3) or more No-Cooling events shall receive at a minimum $500 up to the purchase price (considering usage period); Settlement Class Members who experience a delay of more than thirty (30) days for a repair by LG or an Authorized Repair Service Provider shall receive at a minimum $400, up to the purchase price (considering usage period); and. SUMMARY OF SETTLEMENT BENEFITS This sub-reddit is for almost anything having to do with appliances except advertising or link spam. The only way to get a payment for past No-Cooling Events related to your LG Refrigerator. Their pinned update on the LinkedIn page is littered with customers unhappy with the post-sales service they’ve been receiving from LG. Payments to Settlement Class Members under the, These rights and options—and the deadlines to exercise them—are explained in the. That to me is amazing. In the settlement agreement (PDF), LG maintains that the refrigerators are not defective and denies any wrongdoing. I'd have to agree to stay away, the quality is fairly low considering how much it cost. I have a journal tracking the entire process which includes dates, names of people I've talked to and the conversations we had along with what I should expect next. And while I mean no disrespect to Filipinos, the individuals helping me on the phone lacked the “customer service” part of their “customer service representative” role. And because our fridges’ Slim SpacePlus™ icemaker is completely housed in the refrigerator door, you’ll have more shelf space to store items and find them quickly. Park, a Berger Montague associate, for a video interview to ask about the details of this “no cooling event” LG Class Action Lawsuit. The Settlement also extends the warranties for the LG Refrigerators and requires important changes to LG’s customer service procedures. Get no payment. Feeding a family of 7 isn't cheap and we couldn't risk losing anymore food due to another failed repair. A detailed breakdown of the settlement can be found over on our blog. 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